Privacy Policy

1 Introduction

Biznex Realestate ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity. This policy applies to all individuals who access our services, including website visitors, property seekers, property owners, tenants, and any other stakeholders.

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately. We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting on this page.

Our office is located at Shop No. 12, Adajan Business Center, Adajan, Surat, Gujarat 395009. For any privacy-related queries, please contact us at info@biznex.live.

2 Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources. The types of information we collect include:

Personal Identification Information: Full name, mobile number, email address, residential address, PAN card number, Aadhaar number (for verification purposes only), date of birth, and occupation details.
Property-Related Information: Property preferences, budget range, preferred locations, type of property (residential, commercial, land), preferred amenities, and timeline for purchase/rent.
Financial Information: Bank details (for payment processing), loan requirements, income range (for property matching), and payment transaction history.
Technical Information: IP address, browser type and version, operating system, device type, pages visited, time spent on pages, referring URLs, and click patterns.
Communication Data: Records of phone calls, SMS messages, email correspondence, WhatsApp messages, and any other communication exchanged between you and our team.
Location Data: GPS location (with your consent) when using our mobile app, approximate location based on IP address, and location preferences provided by you.

3 How We Use Your Information

We use the collected information for the following purposes, which are essential for providing our real estate services effectively:

To provide and maintain our property search, listing, and advisory services to help you find suitable properties matching your requirements.
To communicate with you about property updates, new listings, price changes, and market trends that may be relevant to your property search.
To process your property transactions including documentation, registration, and payment processing with complete transparency.
To verify your identity and prevent fraudulent activities, ensuring the security of all transactions conducted through our platform.
To improve our website, mobile application, and overall service quality based on user behavior analysis and feedback received.
To comply with legal obligations including RERA regulations, GST compliance, income tax reporting, and other statutory requirements.
To send promotional communications, offers, and updates about our services, partner offers, and real estate market insights.
To conduct market research and analytics to better understand property market trends and improve our advisory capabilities.

4 Notification and Communication Consent

5 Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Property Developers and Sellers: We share your contact preferences and property requirements with verified property developers and sellers to facilitate property matching and site visits.
Legal and Financial Institutions: We share necessary documents with banks (for loan processing), lawyers (for legal verification), and government authorities (for registration) as required for property transactions.
Service Partners: We may share information with interior designers, property inspectors, and other service partners involved in your property transaction with your explicit consent.
Legal Requirements: We may disclose information if required by law, court order, government regulation, or legal process, including responding to RERA, GST, or income tax authorities.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity with continued protection under this policy.

6 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include SSL/TLS encryption for all data transmissions, secure server infrastructure with firewalls and intrusion detection systems, encrypted database storage for sensitive information, regular security audits and vulnerability assessments, access controls limiting data access to authorized personnel only, and employee training on data protection best practices.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users within 72 hours as per applicable data protection regulations.

7 Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until they expire or are deleted). You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

8 Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request correction of any inaccurate or incomplete personal data.
Right to Deletion: You can request deletion of your personal data, subject to legal retention requirements.
Right to Portability: You can request transfer of your data in a structured, commonly used format.
Right to Withdraw Consent: You can withdraw your consent for data processing at any time by contacting us.
Right to Opt Out: You can opt out of marketing communications at any time without affecting your access to our services.

To exercise any of these rights, please contact us at info@biznex.live. We will respond to your request within 30 working days.

9 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Property transaction records are retained for a minimum of 7 years as per regulatory requirements. Marketing communication records are retained for 3 years from the last interaction. You may request earlier deletion subject to legal constraints.

10 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take immediate steps to delete such information from our systems.

11 Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for the latest information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Biznex Realestate
Address: Shop No. 12, Adajan Business Center, Adajan, Surat, Gujarat 395009
Phone: +91 71444 70098
Email: info@biznex.live